Terms & Conditions

Last updated: June 2025 · Applies to all users worldwide

By working with us, you agree to these terms. We deliver what we promise. You own your final edited videos. We keep things fair on both sides.

1. Agreement

By placing an order, submitting a form, or using any CutLabsx service at cutlabs.com, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

2. Our Services

CutLabsx provides video editing, color grading, captioning, motion graphics, and related content production services. All service details, deliverables, and timelines are confirmed via email or written agreement before work begins.

3. Orders & Payment

  • All prices are listed in USD unless otherwise agreed

  • Payment is due before work begins on your project

  • We accept payment via the methods listed on our website or invoice

  • Orders are confirmed only after payment is received

  • We reserve the right to update pricing — existing confirmed orders are not affected

4. Delivery & Turnaround

  • Standard delivery is 24–48 hours from receipt of all raw files and brief

  • Turnaround times begin only when we have received everything needed to start

  • Delays caused by late file submission, unclear briefs, or client non-response are not our responsibility

  • Rush delivery (same day) is available on applicable plans and must be requested before order placement

5. Revisions

  • Single Edit and Single Reel plans include 2 revision rounds

  • Growth Pack and Reels Pack plans include unlimited revisions within reasonable scope

  • A revision means changes to the existing edit — not a complete re-edit from scratch

  • Additional revision rounds beyond your plan allowance may be charged at our discretion

  • Revision requests must be submitted within 7 days of delivery

6. Client Responsibilities

  • You are responsible for providing all raw footage, assets, music preferences, and brief details in a timely manner

  • You confirm that all footage and materials you provide are owned by you or you have the right to use them

  • You are responsible for obtaining any third-party rights or licenses for content you ask us to include

  • You must review delivered videos promptly and raise any issues within 7 days

7. Ownership & Intellectual Property

  • You retain full ownership of all raw footage and materials you provide

  • Upon full payment, you own the final edited video delivered to you

  • CutLabs retains the right to use edited videos as portfolio samples or case studies unless you request otherwise in writing

  • We do not claim any rights over your channel, brand, or content

8. Confidentiality

We treat all client footage, briefs, and business information as confidential. We do not share your content with third parties except where required to deliver the service (e.g. assigned editor). Our team members are bound by confidentiality.

9. Refund Policy

  • If we fail to deliver within the agreed timeframe with no communication, you are entitled to a full refund

  • If you are unsatisfied after 2 complete revision rounds, we will discuss a partial refund at our discretion

  • No refunds are issued after the final approved version has been delivered and downloaded

  • Refunds are not issued for change-of-mind after work has begun

10. Prohibited Use

You agree not to use our services to produce content that:

  • Is illegal, defamatory, or harmful to any individual or group

  • Violates copyright, trademark, or intellectual property laws

  • Promotes violence, hate speech, discrimination, or illegal activity

  • Infringes on the privacy or likeness of any person without consent

We reserve the right to refuse or cancel any order that violates these conditions, with a full refund issued.

11. Limitation of Liability

CutLabsx is not liable for any indirect, incidental, or consequential loss arising from use of our services, including but not limited to loss of revenue, views, or business opportunities. Our total liability in any case is limited to the amount you paid for the specific service in question.

12. Termination

Either party may cancel an ongoing arrangement with 7 days written notice. Work completed and delivered up to the cancellation date will be invoiced. Prepaid amounts for unstarted work will be refunded.

13. Governing Law

These terms are governed by applicable international commercial law. Any disputes will be resolved through good-faith negotiation first. If unresolved, disputes will be subject to arbitration.

14. Changes to Terms

We may update these terms from time to time. The updated date at the top reflects the current version. Continued use of our services after changes means you accept the new terms.

15. Contact

Questions about these terms? Email in Contact us We respond within 48 hours.